Consultancy on ITIL v3 (IT Service Management) processes

ITIL v3 (Information Technology Infrastructure Library 3rd version) is a set of concepts and techniques for managing information technology (IT) infrastructure, development and operations and gives a detailed description of a number of important IT practices with comprehensive checklists, tasks and procedures that can be tailored to any IT organization. ITIL provides a way to overcome challenges faced by the companies in providing cost-effective IT services, and also in providing timely inputs for new and improved service offerings to businesses.

Our consultancies on ITIL v3 processes help IT organizations to identify the right approach for ITIL v3 implementation and delivers:
• IT service management strategy and implementation road maps;
• detailed definitions of applicable ITIL processes;
• defined roles and responsibilities;
• governance models (i.e., defined policies, processes, and workflow);
• implementation and support strategies, including methods for design, delivery, support and communication;
• technology implementation services and support;
• ITIL training and knowledge transfer.