IT Process Consultancy
We provide the consultancy services for implementation of the Best Practices for IT Processes and IT Service Management and guide our clients in achieving compliance with industry’s best known standards:
Our IT Process consultancy services include:
  • Consultancy on ITIL v3 (IT Service Management) processes
    ITIL v3 (Information Technology Infrastructure Library 3rd version) is a set of concepts and techniques for managing information technology (IT) infrastructure, development and operations and gives a detailed description of a number of important IT practices with comprehensive checklists, tasks and procedures that can be tailored to any IT organization.  Read more >>
  • Consultancy on ISO 20000 (IT Service Management)
    ISO 20000 standard is the first worldwide standard specifically aimed at IT Service Management (ITSM). The standard is closely aligned with, and complementary to, the process approach defined within the ITI. The standard also describes an integrated set of management processes for the effective delivery of services to the business and its customers.  Read more >>
  • Consultancy on CobIT (IT Governance) processes
    CobIT (The Control Objectives for Information and related Technology) has become one of the internationally accepted best practice frameworks for IT governance and control in successful organizations. CobIT focuses on defining program and management control functions.  Read more >>
  • Assessments, Pre-Audits, Maturity measurement
    Assessments, audits and pre-audits are a high level evaluations indicating where your company currently stands in compliance with specific standards or best practices. Assessments can be performed in respect to particular part of organization or particular set of best practices.  Read more >>
  • Documentation of Procedures and Processes
    Experienced Solutionlab consultants prepare all the necessary documentation for the company in order to be to be compliant with standards or to implement best practices for IT Processes and IT Service Management. In our work we use our own developed best practice templates and documentation. 
 
Clients & services
BS/2 (Lithuania): preparation for successful ISO 20000 certification
MindZet (Denmark):  consultancy on ITIL processes and IT Service Management Solution development and support
Orifarm (Denmark): consultancy on ITIL processes and IT Service Management Solution development